He started the company in 2005, but has over 20 years in the trucking insurance industry. Prior to Fleet Risk, Bob graduated with a degree in Political Science from the University of Georgia. He also worked in the airplane sales business for several years and has his own pilot’s license. When Bob decided to start Fleet Risk Management, there was only one producer, Bob himself. Bob has an incredible affinity for relationship building, and quickly built the company into what it is today from the ground up. He has expanded the business to include several different areas of the commercial transportation industry, as well as, continued to bring in more producers and employees to keep our company growing! Every day the entire office has a morning meeting where Bob always asks the same question “What is hassling us today?” This question encompasses the way Bob runs the business; he is always looking for how we can better ourselves. He is one of the most generous and compassionate people you will ever meet, and is always ensuring his employees and clients are well taken care of. If Bob ever left Fleet Risk, we may find him working at a stand-up comedy club. We’re always in for a laugh with him around!
Bob is very active outside of work. He is an avid cyclist, enjoys driving around the country, and hunting. In addition, he enjoys spending time with his wife, three children, and beloved dog, Tom.
Burt James is a long-term member of the Fleet Risk Team, his time here only exceeded by our owner. He joined our company in March of 2007. Burt is the non-fleet manager and a producer, having spent many years building his clientele, learning about the best markets, and dedicating his time combining the two. Incredibly determined, Burt works around the clock to get the finest quotes which maintains a devoted client base he continues to expand! His knowledge and leadership flourish here at Fleet Risk, making him a go-to for help or answers for other employees. Burt enjoys his work, which is obvious to anyone who catches him having a spirited conversation with one of our insureds. He welcomes each day with a can-do attitude, and puts maximum effort into performing at his highest potential. Burt’s time off is spent building joyful memories with his wife Jenn and their son born in September of 2016. He also enjoys physical activities such as CrossFit, fishing, hunting and his new hobby: gardening!
Customer Service Manager
Tory joined Fleet Risk Management in April of 2014 as the Customer Service Team’s Manager. Before moving to St. Simon’s Island, she worked at The Home Depot for over 10 years, where she managed the Customer Care Team in Atlanta, GA corporate headquarters and Human Resources at a local store here in Brunswick. She is a proactive leader always looking for ways to improve and provide better service to our clients. It is rare that she doesn’t have all of the answers, but if not, she makes sure to do everything she can to gather information to provide to other employees as well as our customers. Passionate about her career and with her expanding expertise, Tory creates an uplifting environment for the rest of her team and a drive to be as helpful as possible. Tory is married to one of our producers, George. They have a 2 year old son, Finn, a Golden-Doodle, and a cat. Outside of work, you may find her working out at Crossfit, doing yoga, or spending quality time with her family.
Missy joined the Fleet Risk lineup in January 2008. She was recommended by one of our owner’s friends for the position, as she has many outstanding skills! Missy has a long and rich history with customer service and accounting. Joining the team originally as the non-fleet customer service representative, she quickly traveled up the ladder through her willingness to learn and effortless leadership skills. Missy’s knowledge of all things business and insurance, makes her the perfect fit for our Operations Manager. She runs the business side of our operation, as well as assists with customer service, accounting, and IT. Her dedication to our company is unparalleled; Missy always goes the extra mile to make sure we are successful both personally and professionally.
In her off time, Missy enjoys all things physical! She is an avid runner, enjoys yoga, and cherishes time with her husband and four children.
Fleet Marketing Manager
Susan Petersen is a long-term member of the Fleet Risk Team, she joined the company in 2010. She is originally from Wisconsin, but has lived in the south long enough to call it home! Susan is the fleet marketing manager and works hard to obtain great quotes for our fleet sized clientele. She has an excellent reputation with our insurance market partners for submitting complete & accurate information, which in turn generates the most favorable quotes for our clients. Susan has many years of both insurance and finance experience. She shares her knowledge with the other members of the marketing team, and together they work like a well-oiled machine.
Susan’s time away from the office is usually spent outdoors and enjoying family.
Bo Doss began his journey at Fleet Risk in August of 2010. He spent the 15 years prior in the restaurant business, where his communication, multitasking, and management skills bloomed. Bo is profoundly versed in the insurance business, having graduated in 1993 from The University of Georgia’s Terry College of Business with a B.B.A in Risk Management and Insurance. Bo’s lively and playful temperament makes him a joy at the office and to his clients. He takes the time to build long-lasting relationships; using his authenticity and humor help build that foundation. His goal is to always serve his clients with first-rate service to best serve their needs. Bo’s hobbies outside of the office include fishing, shooting, and anything else outdoors! With family first, his perfect day would be spending time with his lovely wife and their son, Jackson. Bo’s goal is to bring joy to every situation, living each day as if it were his last.
Ann Arrants Mugford is a Trucking Specialist and a skilled Property and Casualty agent licensed in multiple states. She specializes in the commercial transportation industry for fleet trucking, auto transporters and towing. She has a Business Administration and Management Degree as well as a Paralegal Degree in Banking, Corporate, Finance and Securities Law. Ann has clients locally, statewide and nationally. She is available 24/7 for her clients and works to build long-term relationships with each of them. She believes in service within the community and industry is a priority and her involvement have included CASA Advocate for Children and past recipient 40 Under 40 Award from the Business Report & Journal in 2007. Originally growing up in coastal North Carolina, Ann now lives with her family on South Newport River in McIntosh County, GA. She enjoys offshore fishing, diving, spearfishing, hunting, cooking, gardening, traveling and having fun adventures with her family.
George joined the Fleet Risk Management team in August of 2013 as a Producer in the non-fleet department. George is a veteran in the insurance industry. Prior to joining Fleet Risk, George graduated from The University of Georgia’s Terry College of Business with a B.B.A in Risk Management and insurance. His attention to detail, competitive nature, and vast knowledge about the insurance business always ensures he is getting the finest quote with the proper coverages for his clients. In addition to insurance, George played competitive soccer, as well as coached the local high school soccer team and several competitive travel teams. Outside of work, George’s competitive nature follows him to the Crossfit gym-where it is probable to find him at the top of the leaderboard for the daily workout. George’s free time is spent enjoying activities with his 1 year old son and his wife, Tory.
Details Coming Soon!
Hannah Cody’s story began with Fleet Risk in 2013. Hannah’s experience with insurance, accounting, and customer relations has made her an invaluable member of our team. Before her switch to insurance, she had a career in personal banking. Hannah also has 5 years’ of insurance experience, making her a veteran in the industry. She is fully capable of taking on any task, including assisting our 4 non-fleet producers obtaining new business quotes, completing proposals, and paperwork to bind coverage. One may consider her the backbone of our marketing team! She also assists with the renewal process of all non-fleet accounts. In addition to her full plate, Hannah makes sure to always be available when help is needed.
Hannah is a true outdoors person! In her free time she enjoys fishing, boating, and going to the beach with her family.
Tiffany Marshall is now Tiffany Willis
Tiffany joined Fleet Risk Management in June 2015 as a Customer Service Representative. She comes to us from Macon, Georgia, but enjoys living the island life. Determined and hard-working, Tiffany is not new to working in an office environment. Her previous work history is packed with customer service, accounting, and insurance experience. In May of 2017, she officially became a member of the Marketing Team after assisting them for several months prior. Tiffany’s attention to detail and ability to quickly and efficiently search through client accounts greatly helps our clients understand their coverages while also building meaningful, lasting relationships. Outside of work, you may find Tiffany enjoying quality time with her husband, two beautiful children and two dogs. You may find her at the beach, hunting, working out, doing yoga, or any activity outdoors.
Laura joined the Fleet Risk Management team in July of 2014 as a Customer Service Representative. She comes to us all the way from a small town in Vermont. Before Fleet Risk Management, Laura owned her own daycare service and would take care of up to 12 babies at a time. Laura’s phenomenal multitasking skills are only matched by her equally exceptional customer service skills. With her nurturing presence, she is constantly building close working relationships with her clients and will go to any lengths to make sure every need is addressed. Laura’s quick wit and light hearted humor keeps the office laughing throughout the day!
At home, Laura enjoys spending her time with her boyfriend and their 3 Labrador retrievers – Abbey, Timber, and Jackson. When she is not playing with them, you may find her in the kitchen baking something delicious or working out at her Crossfit home gym!
Caitlin started working at Fleet Risk Management as a Customer Service Representative in August of 2014. She comes to us from a paper company where she managed the front-end operations. The skill of multitasking was a must at her previous position and has served her well here at Fleet Risk. With a genuine and altruistic demeanor, Caitlin helps our clients feel welcome and right at home. She never meets a stranger, and enjoys joking with and talking to our clients. She always does whatever it takes to make sure our customers are happy and satisfied.
Caitlin is very busy outside of work! Caitlin volunteers with young women, plays on an adult softball league, works out at Crossfit, does yoga and was even the lead singer in a band!
Vic joined our team in August of 2016. Before bringing her aptitude for communication and service to Fleet Risk, she worked at an all women’s support house where she served as the Director of Operations. Her passion for helping others is incredible; even volunteering her time after work to the local animal shelters and humane societies. The philanthropic qualities make her the perfect fit here at Fleet Risk Management’s Customer Service Team. Vic’s calm and generous nature have shined in creating relationships with our clients.
Vic grew up north of Atlanta and currently lives here with her husband and their two beloved dogs.
Rachael is the newest member of the Fleet Risk Management Team! Rachael moved to St. Simons in 2015 from South Carolina, and came to us in November of 2017. She has extensive customer service experience, including the two years previous as a teller at a local bank. Rachael brings a light and positive attitude that she willingly shares with others in hopes to brighten their day. Her happiness and optimism can be felt by all who interact with her and is a welcome contribution to the office. She is the true definition of team-player. With these enduring and endearing qualities, combined with her hard work and determination, she is a perfect addition for the Fleet Risk Customer Service Team!
Outside of work, Rachael is very passionate about her animals; a dog and cat named Bruiser and Cash.